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Email for an authorization before returning any item or items.  Returns of in-stock items in re-saleable condition will receive a refund of the full purchase price (minus shipping and handling) if the return is made within thirty days of purchase.  Items purchased at sale or introductory prices will be refunded at said prices. Re-saleable condition means the item or items must be in the original box, un-damaged packaging, along with any and/or all accessories, parts and instructions.  Returns of special ordered items will receive a refund of the purchase price (minus shipping and handling) and a 10% re-stocking fee.  You are responsible for all return shipping costs.  You are responsible to pack the item or items in such a way as to insure their safe and intact arrival.

Defective Merchandise
We try to inspect all merchandise before shipping, but if something you receive is defective, notify us right away, and we will do what we can to correct the situation.

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Studio Hours

Hours:  Monday - Friday, 9:30 a.m.-4 p.m.

URL for this page: http://www.frozentundrafiberarts.com